Privacy Policy

We collect information that you provide to us directly, as well as technical information generated automatically when you interact with our website or customer service channels. We only collect information that is reasonably necessary to provide, maintain, and improve our services.

A. Information You Provide Voluntarily

• Contact Information: Full name, email address, telephone/mobile number, and WhatsApp contact handle.
• Business & Account Information: Company name, business profile details, or trading name when interacting with our B2B or wholesale bespoke services.
• Inquiry & Fitting Preferences: Garment sizing preferences, wedding occasion dates, fabric selections, tailor fitting notes, or bespoke requirements submitted via our appointment forms or customer inquiry windows.
• Customer Support Inquiries: Any notes, transcripts, or communication details you choose to share when contacting us regarding orders, catalog requests, or showroom appointments.

B. Technical Information Collected Automatically

• Device & Browser Data: IP address, device type, operating system version, browser type, preferred language, and screen resolution.
• System & Server Logs: Access timestamps, referring URLs, HTTP request headers, and error telemetry recorded by our hosting infrastructure for network security and fault prevention.

Our business integrates with the Meta/Facebook Platform and the WhatsApp Business Platform APIs (including WhatsApp Cloud API and WhatsApp Business Solution endpoints) to facilitate customer inquiries, live catalog consultations, automated status confirmations, and seamless VIP showroom appointment booking.

Users and business clients may voluntarily initiate communication or connect their WhatsApp Business accounts to our application. When an authorized integration or communication session is created, we process only the data made available through the relevant Meta APIs in accordance with the permissions authorized by the user and Meta's applicable Platform Terms.

Data Accessed Under Authorized Meta / WhatsApp Integrations:

• WhatsApp Business Account & Profile Data: WhatsApp Phone Number, WhatsApp display name, business profile information, and account identifiers made available through the API.
• WhatsApp Messages & Inquiry Content: Messages, customer inquiries, appointment requests, and replies transmitted to provide the requested customer service or tailoring consultation.
• Delivery & Interaction Telemetry: Message delivery receipts, read timestamps, message status codes, and webhook payload timestamps necessary to verify that customer inquiries are delivered.
• Authorized Meta Permissions: Specific metadata or profile attributes strictly limited to the permissions explicitly authorized by the user during the integration or messaging process.

We process personal and technical information strictly for legitimate commercial purposes, including:

• Service Fulfillment: Responding to menswear catalog inquiries, custom sherwani tailoring orders, size consultations, and scheduling VIP showroom appointments.
• WhatsApp & Meta Communication: Transmitting authorized order updates, garment readiness notices, and consultation replies via WhatsApp Business APIs.
• Customer Support: Providing pre-sale styling advice, answering questions regarding our 25-year legacy collections, and resolving customer inquiries.
• Security & Abuse Prevention: Protecting our infrastructure, preventing fraud, detecting malicious bot activities, and maintaining system stability.
• Service Optimization: Assessing website performance, identifying broken links, and enhancing user interface accessibility.
• Legal & Regulatory Compliance: Fulfilling applicable statutory taxation, invoicing, and lawful law enforcement requests under applicable Indian law.

We do not sell, rent, lease, or trade personal information to third parties, data brokers, or advertising networks under any circumstances.

Information may be shared only with the following trusted entities where strictly necessary:

When customers interact with our services via Meta technologies or WhatsApp Business Platform APIs, the transmission and processing of data are also governed by Meta's Commercial Terms, WhatsApp Business Terms of Service, and Meta Platform Terms.

Key Meta Governance Commitments:

• No Unrelated Data Utilization: We do not use data obtained through Meta Platform APIs for surveillance, credit eligibility scoring, unauthorized retargeting, selling to data brokers, or profiling unrelated to providing our requested garment and appointment services.
• Disconnecting the Integration: Users who have connected their WhatsApp Business accounts or authorized our Meta Developer application may revoke access or disconnect at any time through their Meta Business Manager or WhatsApp account settings.
• Immediate Cease of Processing: Upon disconnection or revocation of permissions, our software will cease retrieving or processing further data through the revoked Meta tokens.

We retain personal information only for as long as reasonably necessary to fulfill the purposes set out in this Privacy Policy:

• Inquiry & Fitting Data: Customer inquiries and appointment details are retained for the duration of the active consultation and follow-up styling period (typically up to 12 months following the event date), after which they are archived or deleted.
• WhatsApp Interaction Records: Stored on encrypted WhatsApp devices or API buffers only as long as necessary to maintain customer service continuity, or until deletion is requested by the user.
• Statutory Accounting & Tax Records: Invoices, purchase receipts, and GST documentation are retained for statutory periods mandated by Indian commercial and tax regulations (typically up to 7 years).
• Server Technical Logs: Standard web hosting access logs are automatically rotated and purged on hosting infrastructure within 30 to 90 days.

We employ reasonable technical and organizational measures designed to protect information from accidental loss, unauthorized access, alteration, and unauthorized disclosure.

• Transport Layer Security: All data transmitted between your browser and our website is protected using standard HTTPS encryption (TLS 1.2 / TLS 1.3).
• Restricted Access: Showroom customer records and communication credentials are restricted to authorized personnel who require access to process tailoring orders.
• API Security: Meta and WhatsApp API tokens are safeguarded using environment secrets and encrypted server storage.

Our website is designed to be lightweight and respectful of your browsing privacy:

• Strictly Necessary & Functional Technologies: We use local browser storage or temporary session memory strictly to remember your preferred UI settings (such as your chosen display language: English, Marathi, Hindi, or Urdu).
• No Third-Party Advertising Cookies: We do not place third-party advertising cookies, behavioral tracking pixels, or cross-site tracking scripts on this landing page.
• External Link Navigation: When you click links to external services such as Instagram or WhatsApp, those platforms may set cookies in accordance with their respective privacy policies.

You can control or disable cookies at any time through your web browser preferences. Disabling local storage will not prevent you from browsing our collections or contacting us via WhatsApp.

Depending on applicable jurisdiction (including India's Digital Personal Data Protection Act framework and relevant privacy principles), users have rights regarding their personal data:

• Right to Access: You may request a summary of personal information we maintain regarding your inquiries and orders.
• Right to Correction: You may request that we rectify incomplete, outdated, or inaccurate contact or fitting information.
• Right to Erasure / Deletion: You may request the deletion of your personal records and WhatsApp conversation history held in our systems.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time by messaging “STOP” or notifying us.
• Right to Disconnect: You may revoke third-party app permissions granted via your Meta or WhatsApp account.

To exercise any of these rights, please submit your request to our privacy team via email at rajdhanir18@gmail.com or via our dedicated Data Deletion Form. We will respond within 30 days.

We provide a transparent, easily accessible mechanism for all users, clients, and Meta platform users to request complete deletion of their account and associated data.

Meta Platform User Data Deletion Compliance

In accordance with Meta Platform Terms, when you remove our application from your Facebook or WhatsApp settings, you may request that your data be deleted by following the step-by-step instructions on our Data Deletion Page.

Note on Statutory Retentions: Certain transaction receipts, tax invoices, and accounting records must be retained for the minimum statutory periods required by applicable Indian tax laws, even after an erasure request is executed.

Our website and customer service infrastructure interact with trusted third-party providers. We recommend reviewing their independent privacy policies:

• Meta Platforms, Inc. / WhatsApp LLC: For WhatsApp Business Platform API message delivery and social media links. Please review the Meta Privacy Policy and the WhatsApp Business Policy.
• Vercel Inc.: Hosting provider powering our public web application. Please review the Vercel Privacy Policy.
• Google Web Fonts & CDNs: Used solely to render brand typography and icons with optimal caching.

Our business services and website are directed toward adults and business professionals seeking royal menswear, wedding attire, and formal fashion. While we offer a “Royal Kids Ethnic Collection” for children (ages 2 to 14), these garments are marketed to and purchased exclusively by parents or adult legal guardians.

We do not knowingly collect, solicit, or maintain personal information from children under the age of 16 without verifiable parental consent. If you believe a child has provided us with personal information without parental consent, please contact us immediately so we can remove the data.

Rajdhani Garment Junction is based in Malegaon, Maharashtra, India. Our primary customer services and showroom operations are located within India.

However, because we utilize globally distributed cloud hosting infrastructure and Meta Platforms APIs, your information may be transferred to, stored, or processed on servers located outside India. In such circumstances, data transfers are conducted using standard industry safeguards and contractual protections in compliance with applicable law.

We reserve the right to update or amend this Privacy Policy periodically to reflect changes in our business operations, technological infrastructure, or statutory and Meta Platform requirements.

Whenever material changes are made, the revised document will be posted on this page with an updated “Last Updated” date at the top. We encourage users to periodically review this page to remain informed about our data handling practices.

If you have any questions, comments, or data privacy requests regarding this Privacy Policy, our Meta/WhatsApp integrations, or our handling of your personal information, please reach out using the official contact details below: